Ordering Information
It is very easy to place your order! Just click the "Add to Cart" button whenever you see a book you like; an item will automatically placed in your shopping cart. Once you finish your shopping, click on "View Cart / Checkout"
to proceed to checkout. Then, follow the on screen instruction to fill out your personal information, credit card number and the order will be securely transmitted to our order processing system! International Order (For countries that are not listed in our checkout page)
Our online storefront currently supports most countries in the Americas, Asia, and selective countries in the Europe. You should have no trouble completing the checkout if you see your country listed on our checkout page.
We currently accept two forms of payment from our international customers:
(1) Credit cards (Visa, Mastercard, American Express) via For customers who reside the country that is not listed in our order processing system, please Your Name (First and Last name) Our staff will send you an confirmation within 24-48 hours with the shipping & handling charge and the total amount due, along with payment instructions. We
recommend Paypal.com as our payment method of choice because it
tremendously reduce payment processing time. Please visit their web site Security is our foremost priority. By utilizing Paypal.com advanced payment processing system, we offer secure transaction to each of our customers.
Every time you see Note: Please use a web browser that supports SSL when you place an order. The latest version of Please We accept all major credit cards through Paypal.com. Our charges will appear your credit card statement as "Paypal.com". If you have any questions regarding our payment options, please email us at
order@silkroadpress.com.
If for some reason you do
not receive an email confirmation within 24 hours after you placed an order, please email us at
Paypal.com
(2) Cashier Check or Bank Draft.
Billing Address - including country and postal code (if applicable)
Shipping Address - including country and postal code (if applicable)
Phone Number with area and country code
Book(s) you would like to purchase
Shipping Preferences, if known (Air Parcel, Surface Parcel....etc)
Payment Method
Microsoft Internet Explorer and Netscape Communicator both
supports such feature.
on the lower part of your web browser, the information are sent encrypted via 128-bit SSL (Secure Sockets Layer).
Your information is safe with us!
billing@silkroadpress.com
Shipping and Tracking
We ship all in-stock orders placed before 2pm MST the day we receive them. Please note that this applies only to UPS shipments to US addresses, and only to business days, when UPS is operating.
We ship virtually anywhere in the world. For destinations within the continental United States, we use United Parcel Service (UPS). . Track your order: You may track your order shipping status through Return Policy
Your satisfaction is guaranteed! Our publications are frequently selected by schools and corporate trainers as teaching materials for their Chinese language and history classes. If you are an
educator and would like to request a sample of our books for evaluation, please send us your request with an
official company letterhead to: Silk Road Press, Inc. We offer competitive pricing and payment terms for education institutions and corporate training facilities.
Volume pricing and wholesaler discount is available. Please email our sales department (
our website. Once we shipped your order, we will send you a confirmation with a tracking number of locate your package.
International Shipments are shipped via UPS International. Prices vary according
to shipment weight. Orders generally arrive within 3-6 business days, depending on customs delays, location, and the availability of the book(s) ordered.
If for any reason you are not satisfied with your order, you may return it for a refund within 14 days, in good condition with any enclosed materials (i.e. audio tapes, CD). You must
contact us via email at
Attn: Educational Sales
P.O. Box 27623
Tempe, Arizona 85285-7623
sales@silkroadpress.com)
for further details.
Please click below for our FAQ topics:
Order Information
International Customers Payment and Billing
Shipping and Tracking Security and Privacy Return Policy
Academic/Educational Sales
Wholesale and Volume Pricing
For additional help, please feel free to email us at help@silkroadpress.com
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